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FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What are your prices?

Our prices are based on your order volume, product requirements, payment terms and other market factors. We will send you an updated price list after you provide us detailed information.

Do you have a minimum order quantity?

Yes, we usually require all international orders to have an order quantity of at least a 20ft container.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis/Conformance, Insurance, Certificate of Origin, MSDS, and other export documents.

What is the average lead time?

With an always ample supply, the lead time is about 5 days.

What kinds of payment methods do you accept?

T/T and L/C.

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We use specialized hazard packing for goods and validated shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

Will you help solving problems occurred in my production process?

Yes, we provide consultation service related to PVC formulation and manufacturing to our clients.

Can you come to my factory to help us solve production problems?

Yes, we also provide FREE technical service in your country to adjust formulation and perform testing.

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